korkya Responsible Gaming

Our Commitment to Safe Play

korkya operates as an entertainment platform first. The games, sports betting markets, and live casino experiences we offer are designed to be fun and engaging — but we fully recognise that for a small number of players, gambling can develop into a problem that affects their wellbeing, finances, and personal relationships. Our responsible gaming programme exists to prevent harm before it starts and to provide meaningful support when it is needed.

Our commitment to responsible gaming is woven into every layer of the korkya platform: from the way our account registration system enforces age verification, to the deposit limit tools available in every player's account, to the self-exclusion programme that allows a player to step away from the platform entirely. We are committed to fostering a gambling environment in Bangladesh where entertainment remains enjoyable and within healthy boundaries.

korkya staff — including our 24/7 support team — receive training to identify signs of potential problem gambling and to respond with empathy and appropriate guidance. We work in accordance with internationally recognised responsible gaming principles and continually review our player protection measures to ensure they meet or exceed best-practice standards for online gaming platforms.

Responsible gaming at korkya is not a tick-box exercise. It is a genuine, ongoing part of how we operate and how we serve our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh. We ask all players to engage with the tools and information on this page, and to reach out to us whenever they have a concern — about themselves or someone they know.

Age Restriction & Verification

The korkya platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player, regardless of where they are located in Bangladesh. Gambling by persons under the age of 18 is prohibited, and korkya enforces this through a mandatory age verification process during account registration.

How Age Verification Works

When you register an account with korkya, you are required to confirm that you are 18 years of age or older. Our KYC (Know Your Customer) process then requires you to submit a valid government-issued photo identification document — such as a National Identity Card (NID), passport, or driving licence — before you can make your first deposit or withdrawal. Our verification team reviews all submitted documents promptly and in confidence.

korkya reserves the right to request proof of age at any point during your account lifecycle. If satisfactory proof cannot be provided, the account will be suspended and any pending transactions held pending resolution. Any account found to belong to a person under 18 will be immediately closed, and any funds deposited by an underage player will be returned to the source payment method.

Player Protection Tools

korkya provides a suite of practical, player-controlled tools designed to help you keep your gambling activity within healthy limits. These tools are available to every registered player at no cost and can be activated or adjusted by contacting our support team at any time. We encourage all players to take advantage of these features — not just those who feel they may have a problem, but anyone who wants to maintain a conscious, intentional approach to their gambling.

Self-Exclusion Programme

If you feel that gambling is having a serious negative impact on your life and you want to stop playing entirely, korkya's self-exclusion programme allows you to permanently or indefinitely close your account and block yourself from accessing the platform. Self-exclusion is one of the most powerful responsible gaming tools available, and korkya is committed to making it easy, immediate, and effective.

How to Self-Exclude

To request self-exclusion, contact our support team by email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours. Upon activation of self-exclusion:

• Your korkya account will be immediately suspended and inaccessible
• All scheduled or pending marketing communications will be cancelled
• Any applicable balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) following standard verification procedures
• Your personal data will be flagged so that you cannot re-register a new account during the exclusion period
• Our team will confirm the exclusion in writing to your registered email address

Exclusion Periods

Self-exclusion periods are available for 6 months, 1 year, 3 years, or permanently. At the end of a time-limited self-exclusion period, the exclusion does not lift automatically — you must make a written request to reinstate your account, which is subject to a 7-day cooling-off review. korkya strongly encourages players who have self-excluded to seek professional support during their exclusion period before considering a return to gambling activity.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following are well-established warning signs that your relationship with gambling may have crossed from entertainment into something more harmful. If you recognise several of these signs — in yourself or in someone you care about — it is important to seek help promptly. At korkya, we take these signals seriously and our support team is trained to respond with care and without judgment.

• Spending more money on gambling than you originally intended or can afford
• Chasing losses by placing bigger bets to try to recover money already lost
• Borrowing money, selling possessions, or using bill money to fund gambling
• Feeling restless, irritable, or anxious when not gambling
• Lying to family or friends about the amount of time or money spent gambling
• Neglecting work, family responsibilities, or personal health due to gambling
• Using gambling to escape stress, anxiety, depression, or other emotional difficulties
• Thinking about gambling constantly — planning the next session, calculating odds, replaying past bets
• Failed attempts to cut down or stop gambling despite a genuine desire to do so
• Risking or damaging important relationships, a job, or educational opportunities because of gambling

Recognising these signs is the first and most important step. korkya is here to support you — whether that means activating a time-out, initiating self-exclusion, or simply talking to one of our trained support staff about what you are experiencing. No player is alone in this.

Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. This is not a clinical diagnostic test — it is a private, personal checklist to help you reflect honestly on your gambling habits. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or reach out to a professional counselling service.

Protecting Minors

Keeping children and young people away from online gambling is a shared responsibility — one that korkya takes extremely seriously. In addition to our own age verification measures, we encourage parents and guardians to take practical steps to prevent minors from accessing gambling websites on shared devices in the home.

Parental Control Software

A range of parental control and content-filtering tools are available that can block access to gambling websites from shared family computers, tablets, and smartphones. These tools can restrict access at the device level, the network level, or via browser extensions. We recommend that families with children in the home install one or more of these tools as a precautionary measure.

Safe Device and Account Practices

• Never share your korkya login credentials with anyone, including children or other family members
• Log out of your korkya account fully after each session, especially on shared devices
• Do not save your username or password in a browser on a shared device
• Enable two-factor authentication (2FA) on your korkya account for an additional layer of protection
• Keep your registered payment methods (bKash, Nagad, Rocket, Upay) secure and inaccessible to minors

If you discover that a person under the age of 18 has accessed or registered on the korkya platform, please report it immediately to our support team at [email protected]. korkya will investigate promptly, close any underage account, and return any associated funds to the appropriate source.

Getting Help & Support

You are never alone when it comes to addressing a gambling problem. korkya provides direct support through our own team and encourages players to seek additional help from professional counselling services. Taking the first step to reach out is the most important action you can take.

Professional Help Resources

For players who need support beyond what korkya can provide, we encourage you to seek help from qualified professional counselling and mental health services. Gambling addiction is a recognised medical condition and effective treatment is available. Speaking to a trained counsellor — whether in person or online — can make a significant difference to your recovery and wellbeing.

If you are based in Bangladesh, we recommend speaking with a licensed mental health professional, reaching out to a trusted community organisation, or contacting the National Mental Health Helpline for support and referrals. Globally, organisations such as Gamblers Anonymous offer free peer-support programmes that have helped millions of people regain control of their lives.